1. What does this Privacy Policy mean?

    This privacy policy (hereinafter referred to as the ‘Privacy Policy’) explains what UAB Spinta (hereinafter referred to as the ‘Company’, ‘We‘), as data controller, does with your personal data, e.g. when you create an account, buy goods, fill in your personal data at the website www.capsule.love (hereinafter referred to as the ‘Website’), visit the Webiste.

    All persons whose data is processed by the Company shall be referred to as ‘Customers’.

    The Privacy Policy also sets out certain Customer responsibilities which must be complied with when visiting the Website.

  2. About the Company

    UAB Spinta, legal entity number 302306116, establishment address at Burbiškių g. 56-2, Vilnius, data on the company are collected and stored in the Vilnius branch of the Register of Legal Entities of the Republic of Lithuania. Contact details for personal data matters: [email protected], +370 684 88201.

  3. What information about you do we process?

    Personal data is any information the Company collects about the Customer that allows for the identification of a specific Customer. Such information can be, for example, the Customer's full name, address, purchase history.

    Below we provide information on WHY we collect and use your data.

  4. For what purposes do we process your personal data?

    We process your personal data:

    1. for creating, logging in and maintaining your account;
    2. for compiling your wish list;
    3. to store your shopping basket;
    4. for the purchase and sale of goods, including payment;
    5. for the delivery of goods;
    6. for the return and exchange of goods;
    7. for selling gift cards and administering their use;
    8. for personalised direct marketing (e.g. sending newsletters and promotional mailings, reminders about an "abandoned" basket (incomplete purchases) and improving user experience;
    9. in order to enable you to communicate with us online (Livechat);
    10. for notifications of the availability of the desired size of the goods and/or an upcoming new collection;
    11. for promoting the acquisition of goods (publicity for reviews);
    12. for the authentication of reviews.

    For more detailed information on what personal data is processed for the purposes stated, what allows us to process it, how long we keep the data, who we disclose it to and other information you have the right to receive, click here.

  5. Contact Us

    There are several ways you can contact Us: by phone, e-mail, or social media accounts. We personally accept, review and reply to all messages. If you contact us, we can process the following data belonging to you: name, surname, e-mail address, phone number, date, your nickname used in social media networks, and the text of the correspondence.

    Such data will be processed in order to answer your queries. If you do not provide your contact details, we will not be able to contact you.

    Correspondence will be stored for 1 (one) year as of the receipt of the message for the purpose of defending the legal claims of the Company on the grounds of legitimate interest.

    Please note that we may have to contact you by post, e-mail or phone. Please notify us of any changes of your personal data.

  6. Transfers of personal data to third countries

    Data controller for the social media network Facebook, on which we have an account facebook.com/capsule.by.agne.gilyte/, is established in a third country in regards to which the European Commission has not taken a decision on adequacy.

    Data on the population of the European Union published on Facebook are processed by the data controller Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbor, Dublin 2 Ireland). Information on how you can exercise your rights as a data subject can be found at https://en-en.facebook.com/privacy/explanation/ and help.instagram.com/519522125107875/?helpref=uf_share. In the event of a complaint about Meta Platforms Ireland Limited's processing of your personal data or the exercise (non-exercise) of your rights as a data subject, you have the right to complain to Meta Platforms Ireland Limited's supervisory authority, the Irish Data Protection Commission or the State Data Protection Inspectorate.

  7. Cookies

    Cookies are used on the Website. A cookie is a small text file in alphanumeric format that we place with your consent on your browser or hard disk. We use different cookies for different purposes. Cookies also help us to differentiate you from other users of the Website, thus providing a more pleasant experience when using the Website and allowing us to improve the Website.

    Most browsers allow you to reject all cookies, and some browsers allow you to reject only third-party cookies. So you can take advantage of these opportunities. However, please note that blocking all cookies will have a negative effect on the use of the Website, and without cookies you will not be able to use all the services provided on the Website. More information is available at AllAboutCookies.org or www.google.com/privacy_ads.html.

    We use the cookies described below, of which you can find a detailed list HERE.

    (a) Strictly necessary cookies.

    These cookies are necessary for our website to operate. The basis for the use of such cookies is Paragraph 4 of Article 73 of the Law on Electronic Communications of the Republic of Lithuania. These cookies are necessary for the operation of the website and cannot be disabled on our systems. These can be cookies, which, for example, allow you to log in and access secure areas of our website, use the shopping cart feature or electronic payment services.

    (b) Statistics cookies.

    These cookies allow us to identify and count visitors to our website and to track how visitors navigate our website. This helps us improve the performance of the site, such as ensuring that users can easily find what they are looking for. Cookies are not intended to identify or influence your browsing experience while you are visiting the Website. If you do not consent to the use of these cookies, you will not be recorded in the visit statistics. The basis for the processing of the data collected by these cookies is your consent.

    (c ) Marketing cookies.

    Marketing or advertising cookies are used to collect information about how users use the Website, to ensure that the user receives offers (advertising) that best meet their needs.

  8. Data disclosure

    Except in cases provided in this Privacy Policy, we do not transfer your personal data to any third parties.

    Please note that the list of recipients and categories of recipients provided in the Privacy Policy may change; other recipients of your personal data may appear during the processing of your personal data, including other data processors, such as intermediaries, marketing service and (or) IT service providers or subcontractors. If you wish to be notified of any changes to the recipients of your personal data, please inform us via e-mail provided in this Privacy Policy, indicating in the message as follows: “I wish to receive information on the changes to the recipients of my personal data, name, surname”.

  9. Your rights

    This section contains information about your rights related to the processing of your personal data carried out by us and cases where you can exercise these rights. If you would like to receive more information on your rights or to exercise them, please contact us via e-mail indicated in this Privacy Policy.

    The Company will provide information on actions taken on a request with regard to implementation of your rights without undue delay and within 1 (one) month of receipt of the request. In consideration of the request complexity and the number of received requests, the aforementioned term may be extended for 2 (two) further months.

    • Right to consent withdrawal

      If you have given us your explicit consent to the processing of your data, you can withdraw it at any time. Withdrawal of consent shall not affect the lawfulness of the processing of data carried out prior to the withdrawal of consent.

    • Right to access your personal data

      We try to provide information as explicitly and comprehensively as possible and undertake to update this Privacy Policy if there are any changes to the personal data use process. Nevertheless, if you have any questions about the use of your personal data or did not understand the provided information, please contact us.

    • Additional rights

      Below, you will find information about your additional righsts:

      1. You have the right to request us to rectify any inaccuracies of data held by us. In this case, we may ask you to confirm the rectified information.
      2. You can request that your personal data is erased when, among other reasons, the data is no longer necessary for the purposes for which they were collected.
      3. You have the right to request the restriction of the processing of your data, in which case we will only keep them for the exercise or defence of legal claims.
      4. You have the right to receive personal data in a structured, commonly used and machine readable format, and to transmit them to another controller when the data processing is based on consent or a contract, and is transmitted electronically.
      5. You have the right to object to use of your personal data by us:
      6. in cases where we use such data in order to implement our legitimate interests, but we do not have an overriding legal basis to continue using your personal data; or
      7. at any time when we use your personal data for direct marketing purposes. In such case, the data will not be used for these purposes anymore; however, they may be used for other legitimate purposes.
  10. Complaints

    If you believe that your rights of the data subject have been and/or may be violated, please promptly contact us via e-mail indicated in this Privacy Policy. We ensure that as soon as the complaint is received, you will be contacted within a reasonable period and informed about the complaint handling process, and then about its result.

    If the handling results are unsatisfactory to you, you will be able to submit a claim to the supervisory authority – the State Data Protection Inspectorate (L. Sapiegos str. 17, Vilnius, www.vdai.lrv.lt, phones (8 5) 271 28 04, 279 1445).

  11. Liability

    You are responsible for the confidentiality of your password and submitted data and for any actions (transfer of data, submitted orders, etc.) performed on our Website after logging in with your login data. You may not disclose your password to third parties. If a third party who has logged in to the Website using your login data uses services provided on our Website, we consider that you are the logged in person. If you lose your login data, you must promptly notify us by post, phone, fax or e-mail.

    You are responsible for the accuracy, correctness and completeness of your data submitted to us. In case there are any changes to the data submitted by you, you must promptly notify us via e-mail. We will in no way be responsible for the damage incurred due to the provision of inaccurate or incomplete personal data or failure to notify us about changes to them.

  12. Amendments to the Privacy Policy

    We may update or amend this Privacy Policy at any time. Such updated or amended Privacy Policy will come into effect as of its publication on our Website.

    After making an update to the Privacy Policy, we will notify you about any changes that we consider crucial by publishing them on the Website. Date of update indicated below shows the date of the latest update to the Privacy Policy.

    The latest update to the Privacy Policy was made on 2023.05.11.

    Name of the cookie

    Purpose of data processing

    Moment of creation

    Expiry term

    Cookie nature (strictly necessary, Statistical, marketing)

    Data used

    Link to third party privacy policy

    cookielawinfo-checkbox-non-necessary

    Cookie that stores your consent to cookies

    When you enter the page

    7 days

    Strictly necessary

    Unique identifier

    cookielawinfo-checkbox-necessary

    Cookie that stores your consent to cookies

    When you enter the page

    Until the end of the session

    Strictly necessary

    Unique identifier

    _ga

    to store and count pageviews

    For each new visit to the website

    7 days

    Statistical

    Randomly generated identification number

    https://policies.google.com/privacy?hl=en

    _gid

    Cookie used to distinguish users

    For each new visit to the website

    24 hours

    Statistical

    User's browsing habits/path

    https://policies.google.com/privacy?hl=en

    _gat

    Cookie for filtering

    real requests from

    computer-generated

    When you enter the page

    Until the end of the session

    Statistical

    Value 0 or 1

    https://policies.google.com/privacy?hl=en

    _fbp

    Used by Facebook (Meta Platform Inc.) to deliver a series of advertisement products such as real time bidding from third party advertisers

    When you enter the page

    3 months

    Marketing

    Browsing device information

    https://www.facebook.com/privacy/explanation

    omnisendAnonymousID

    Records the actions of an unrecognised website visitor

    When you enter the page

    1 year

    marketing

    Unique identifier

    https://www.omnisend.com/privacy/

    omnisendAttributionID

    This cookie is used to identify a message of any channel which was clicked by a contact

    When you enter the page

    30 days

    marketing

    Unique identifier

    https://www.omnisend.com/privacy/

    omnisendContactID

    This cookie is used to identify a contact

    by filling in the Omnisend subscription form and/or entering the website by clicking on the link in the email sent by Omnisend and arriving on the page

    1 year

    marketing

    Unique identifier

    https://www.omnisend.com/privacy/

    omnisendEmailID

    This cookie is used to identify the specific email that the subscriber clicked on to access the website

    By clicking on the link in the email sent by Omnisend

    30 days

    marketing

    Unique identifier

    https://www.omnisend.com/privacy/

    omnisendSessionID

    This cookie is used to enable the services provided on the website and to ensure their proper functioning

    When you enter the page

    Stored during the session

    marketing

    Unique identifier

    https://www.omnisend.com/privacy/

    soundest-views

    This cookie is used to count number of pageview in a session (used for pop-up, signup box subscription forms)

    When you enter the page

    Stored during the session

    marketing

    Unique identifier

    https://www.omnisend.com/privacy/

    omnisendCartProducts

    This cookie is used to monitor content of a cart in a session

    When you enter the page

    Stored during the session

    marketing

    Unique identifier

    https://www.omnisend.com/privacy/

  13. Personal data table

    Purpose of

    processing

    Processed data

    Legal basis

    Storage period

    Data recipients

    Transfers to

    third countries

    Notes

    Creating, accessing and

    maintaining an

    account

    Name, surname

    Login name

    Email address

    Password

    Date of last visit

    Date of last login

    Contract

    Article 6(1)(b)

    GDPR

    5 years

    No provision of

    data

    No transfer of data

    You have the right

    to data

    portability

    Creating a wish list

    Your selected favourite products and their price

    Consent

    Article 6(1)(a)

    GDPR

    30 calendar days from the creation of the wish list until withdrawal of consent

    No provision of

    data

    No transfer of data

    You have the right

    to withdraw

    consent and the

    right to data

    portability

    Preserving your

    shopping basket

    Selected goods

    Consent

    Article 6(1)(a)

    GDPR

    Until you empty the

    basket yourself

    No provision of

    data

    No transfer of data

    You have the right

    to withdraw

    consent and the

    right to data

    portability

    Purchase and

    sale of goods,

    including

    payment

    The buyer is a

    natural person:

    Name, surname

    Telephone No.

    Email address

    Information on the ordered item

    (type, size, quantity, price)

    Payment

    information

    (amount paid,

    date of payment,

    method of payment)

    The buyer is a legal

    representative:

    Name, surname

    Responsibilities Name of company

    represented

    Contract

    formation and

    enforcement

    Article 6(1)(b)

    GDPR

    10 years

    No provision of

    data

    No transfer of data

    Data on

    the payment

    made is also

    obtained from the

    payment institutions: name,

    surname, amount

    paid

    Delivery of goods

    First name, Last

    name Delivery

    address

    Additional information

    required for the

    delivery, submitted in free form

    Shipment number

    Contract

    formation and

    enforcement

    Article 6(1)(b)

    GDPR

    10 years

    Couriers

    No transfer of data

    You have the right

    to data portability

    Returning,

    exchanging

    goods

    If you purchased after creating an account:

    Name, surname,

    address, bank

    details and

    account number

    (if you are

    requesting a

    refund for

    returned goods),

    details of your

    request, proof of

    purchase, details

    of the replacement goods

    Contract

    formation and

    enforcement

    Article 6(1)(b)

    GDPR

    10 years

    Cleaning facilities

    No transfer of data

    You have the right

    to data portability

    If you purchased as a guest (without creating an account):

    Name, surname

    Order number

    The last three digits of the phone number you provided at the time of purchase

    Free return code provided

    Bank details and account number (if you are requesting a refund for a returned item), details of your request, proof of purchase, details of the item for which you wish to exchange

    Selling and administering the use of gift cards

    Name

    Surname

    Gift card unique code

    Date of purchase

    Expiry date

    Whether the gift card has been used

    Email address

    Contract

    formation and

    enforcement

    Article 6(1)(b)

    GDPR

    6 months from the date of purchase of the gift card

    Couriers (when purchasing a paper gift card)

    No transfer of data

    You have the right

    to data portability

    Direct marketing (e.g. to send newsletters and promotions, reminders about an "abandoned" basket (incomplete purchase) and improving user experience

    Name, surname

    Telephone No.

    Email address

    Information on an incomplete purchase

    Purchase history

    (if you consent to

    personalised

    direct marketing)

    Date of birth (we'll send special birthday offers)

    Information you have provided about what you will do for yourself today (we aim to personalise our communication with you)

    Consent

    Article 6(1)(a)

    GDPR

    5 years from the

    date of consent or

    until withdrawal

    of consent

    UAB “Omnisend”

    The data is transferred to a third country, the United States of America, which has not been recognised by a decision of the Commission of the European Union as providing an adequate level of protection.

    The transfer is made in accordance with the European Commission's Standard Data Protection Clauses, which form part of the Agreement on Processing of Personal Data. You can access it here: https://www.omnisend.com/data-processing-agreement/.

    You have the right

    to withdraw

    consent

    Name, surname

    Telephone No.

    Email address

    Purchase history (in order to offer only similar products)

    Legitimate interest

    Article 6(1)(f) GDPR (where you are our customer and have not objected to receiving our direct marketing communications)

    1 year after the last purchase

    You have the right to object to the processing of personal data

    Live online chat

    Name

    Email address

    Consent

    Article 6(1)(a)

    GDPR

    Until the question

    is answered

    No provision of

    data

    No transfer of data

    You have the right

    to withdraw

    consent

    Notification of

    the desired size becoming available and/or upcoming new collections

    Name

    Email address

    Information on the desired

    size of the goods

    Consent

    Article 6(1)(a)

    GDPR

    Until the

    notification that the desired size of the goods has become available or until

    the withdrawal of

    consent

    No provision of

    data

    No transfer of data

    You have the right

    to withdraw

    consent

    Sales promotion

    (publicising

    reviews - sending

    via email)

    Name

    Reviews

    Consent

    Article 6(1)(a)

    GDPR

    Until the consent

    is withdrawn

    E-shop visitors

    No transfer of data

    You have the right

    to withdraw

    consent

    Authenticating

    feedback

    Name, surname, purchased product, e-mail mail address

    Legitimate interest

    Article 6(1)(f)

    GDPR

    As long as the feedback is published

    No provision of

    data

    No transfer of data

    You have the right

    to object